Return and refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at webmaster@coach-helper.com .

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any feedback questions at webmaster@coach-helper.com .

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized goods (like special orders or custom items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Digital products are non-refundable.

Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you as soon as we receive and inspect your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original form of payment within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at webmaster@coach-helper.com.